Social Media’s Year of Falling From Grace

Silicon Valley has enjoyed years of popularity and growing markets.

But 2018 has been rocky for the industry.

Data breaches, controversies over offensive speech and misinformation — as well as reports of foreign operatives’ use of their services — have left many people skeptical about the benefits of social media, experts say.

Worries about social media in Congress meant tech executives had to testify before committees several times this year.

“2018 has been a challenging year for tech companies and consumers alike,” said Pantas Sutardja, chief executive of LatticeWork Inc., a data storage firm. “Company CEOs being called to Congress for hearings and promising profusely to fix the problems of data breach but still cannot do it.”

 

WATCH: Social Media’s Year of Falling From Grace

An apology tour

Facebook drew the most scrutiny. The social networking giant endured criticism after revelations that its lax oversight allowed a political consulting firm to exploit millions of its users’ data.

In the spring, Mark Zuckerberg, Facebook’s chief executive, went on what was dubbed “an apology tour” to tell users that the company would do a better job of protecting their data.

The California firm faced other problems when data breaches at the site compromised user information. Other sharp criticism hit Facebook when false reports on its site sparked violence in places like Myanmar and Sri Lanka.

​Using social media to sow division

“Are America’s technology companies serving as instruments of freedom?” asked Kevin McCarthy, R-California and the House Majority Leader during a congressional hearing. “Or are they serving as instruments of manipulation used by powerful interests and foreign governments to rob the people of their power, agency, and dignity?”

Adding to concerns, the year saw new revelations of foreign operatives using social media to secretly spread divisive and often bogus messages in the U.S. and worldwide.

“It doesn’t matter to whose benefit they were operating,” said Walt Mossberg, a former tech columnist with the Wall Street Journal. “What bothers people here is that a foreign country, using our social networks, digital products and services that we have come to feel comfortable in … has come in and used that against us.”

​Tech workers stand up

In addition to data privacy and misinformation, online speech became a big issue this year. Under pressure, social media companies like YouTube, Twitter and Facebook’s Instagram tightened restrictions on the kinds of speech they tolerate on their sites.

Tech workers pressed managers about their company’s government contracts, and Google workers staged a worldwide walkout over the treatment of female colleagues.

The issue of user data has led some companies such as LatticeWork, a data storage firm, to create new ways for users to protect their data and themselves. Playing off people’s concerns about data, LatticeWorks markets its products as a way to “bring your data home.”

#DeleteFacebook?

What’s unclear however is whether concerns about personal data and tech company decisions will spur users to leave these services. Facebook revelations prompted some like Mossberg to give up Facebook and its other services such as Instagram. He wants federal law to limit U.S. internet firms collection and use of user data.

“Governments and citizens of countries around the world need the right to regulate them without closing down free speech,” he said. “And that’s tricky.”

Some congressional members have vowed to pass a federal data privacy bill in the coming year, something that tech firms say they support.

But whether new regulations build trust in digital services remains to be seen.

US Army Looks for a Few Good Robots, Sparks Industry Battle

The U.S. Army is looking for a few good robots. Not to fight — not yet, at least — but to help the men and women who do.

These robots aren’t taking up arms, but the companies making them have waged a different kind of battle. At stake is a contract worth almost half a billion dollars for 3,000 backpack-sized robots that can defuse bombs and scout enemy positions. Competition for the work has spilled over into Congress and federal court.

The project and others like it could someday help troops “look around the corner, over the next hillside and let the robot be in harm’s way and let the robot get shot,” said Paul Scharre, a military technology expert at the Center for a New American Security.

The big fight over small robots opens a window into the intersection of technology and national defense and shows how fear that China could surpass the U.S. drives even small tech startups to play geopolitics to outmaneuver rivals. It also raises questions about whether defense technology should be sourced solely to American companies to avoid the risk of tampering by foreign adversaries.

Regardless of which companies prevail, the competition foreshadows a future in which robots, which are already familiar military tools, become even more common. The Army’s immediate plans alone envision a new fleet of 5,000 ground robots of varying sizes and levels of autonomy. The Marines, Navy and Air Force are making similar investments.

“My personal estimate is that robots will play a significant role in combat inside of a decade or a decade and a half,” the chief of the Army, Gen. Mark Milley, said in May at a Senate hearing where he appealed for more money to modernize the force.

Milley warned that adversaries like China and Russia “are investing heavily and very quickly” in the use of aerial, sea and ground robots. And now, he added, “we are doing the same.”

Such a shift will be a “huge game-changer for combat,” said Scharre, who credits Milley’s leadership for the push.

The promise of such big Pentagon investments in robotics has been a boon for U.S. defense contractors and technology startups. But the situation is murkier for firms with foreign ties.

Concerns that popular commercial drones made by Chinese company DJI could be vulnerable to spying led the Army to ban their use by soldiers in 2017. And in August, the Pentagon published a report that said China is conducting espionage to acquire foreign military technologies — sometimes by using students or researchers as “procurement agents and intermediaries.” At a December defense expo in Egypt, some U.S. firms spotted what they viewed as Chinese knock-offs of their robots.

The China fears came to a head in a bitter competition between Israeli firm Roboteam and Massachusetts-based Endeavor Robotics over a series of major contracts to build the Army’s next generation of ground robots. Those machines will be designed to be smarter and easier to deploy than the remote-controlled rovers that have helped troops disable bombs for more than 15 years.

The biggest contract — worth $429 million — calls for mass producing 25-pound robots that are light, easily maneuverable and can be “carried by infantry for long distances without taxing the soldier,” said Bryan McVeigh, project manager for force projection at the Army’s research and contracting center in Warren, Michigan.

Other bulkier prototypes are tank-sized unmanned supply vehicles that have been tested in recent weeks in the rough and wintry terrain outside Fort Drum, New York.

A third $100 million contract — won by Endeavor in late 2017 — is for a midsized reconnaissance and bomb-disabling robot nicknamed the Centaur.

The competition escalated into a legal fight when Roboteam accused Endeavor, a spinoff of iRobot, which makes Roomba vacuum cleaners, of dooming its prospects for those contracts by hiring a lobbying firm that spread false information to politicians about the Israeli firm’s Chinese investors.

A federal judge dismissed Roboteam’s lawsuit in April.

“They alleged that we had somehow defamed them,” said Endeavor CEO Sean Bielat, a former Marine who twice ran for Congress as a Republican. “What we had done was taken publicly available documents and presented them to members of Congress because we think there’s a reason to be concerned about Chinese influence on defense technologies.”

The lobbying firm, Boston-based Sachem Strategies, circulated a memo to members of the House Armed Services Committee. Taking up Endeavor’s cause was Rep. Seth Moulton, a Massachusetts Democrat — and, like Bielat, a Marine veteran — who wrote a letter to a top military official in December 2016 urging the Army to “examine the evidence of Chinese influence” before awarding the robot contracts.

Six other lawmakers later raised similar concerns.

Roboteam CEO Elad Levy declined to comment on the dispute but said the firm is still “working very closely with U.S. forces,” including the Air Force, and other countries. But it’s no longer in the running for the lucrative Army opportunities.

Endeavor is. Looking something like a miniature forklift on tank treads, its prototype called the Scorpion has been zipping around a test track behind an office park in a Boston suburb.

The only other finalist is just 20 miles away at the former Massachusetts headquarters of Foster-Miller, now a part of British defense contractor Qinetiq. The company did not respond to repeated requests for comment. The contract is expected to be awarded in early 2019.

Both Endeavor and Qinetiq have strong track records with the U.S. military, having supplied it with its earlier generation of ground robots such as Endeavor’s Packbot and Qinetiq’s Talon and Dragon Runner.

After hiding the Scorpion behind a shroud at a recent Army conference, Bielat and engineers at Endeavor showed it for the first time publicly to The Associated Press in November. Using a touchscreen controller that taps into the machine’s multiple cameras, an engineer navigated it through tunnels, over a playground-like structure and through an icy pool of water, and used its grabber to pick up objects.

It’s a smaller version of its predecessor, the Packbot, which was first used by U.S. troops in Afghanistan in 2002 and later became one of soldiers’ essential tools for safely disabling improvised explosives in Iraq. Bielat said the newer Scorpion and Centaur robots are designed to be easier for the average soldier to use quickly without advanced technical training.

“Their primary job is to be a rifle squad member,” Bielat said. “They don’t have time to mess with the robot. They’re going to demand greater levels of autonomy.”

It will be a while, however, before any of these robots become fully autonomous. The Defense Department is cautious about developing battlefield machines that make their own decisions. That sets the U.S. apart from efforts by China and Russia to design artificially intelligent warfighting arsenals.

A November report from the Congressional Research Service said that despite the Pentagon’s “insistence” that a human must always be in the loop, the military could soon feel compelled to develop fully autonomous systems if rivals do the same. Or, as with drones, humans will still pull the trigger, but a far-away robot will lob the bombs.

Said P.W. Singer, a strategist for the New America Foundation think tank: “China has showed off armed ones. Russia has showed them off. It’s coming.”

 

Instagram ‘Back to Normal’ After Bug Triggers Temporary Change to Feed

Facebook Inc’s photo-sharing social network Instagram said on Thursday it has fixed a bug that led to a temporary change in the appearance of its feed for a large number of users.

The bug led to a small test being distributed widely, the company said. As part of the test, some users had to tap and swipe their feed horizontally to view new posts, similar to its Stories feature.

The momentary change sparked a widespread outrage among users on Twitter, with several comparing it to Snapchat’s unpopular redesign.

“The Instagram update is so trash it’s worse than the Snapchat update,” @samfloresxo tweeted.

The redesigned Snapchat app has struggled to attract more users since its roll-out last year and newer versions have been criticized for being too confusing.

In response to a tweet, Head of Instagram Adam Mosseri apologized for the confusion and said, “that was supposed to be a very small test that went broad by accident.”

“We quickly fixed the issue and feed is back to normal,” Instagram said in an emailed statement.

Source: Foxconn to Begin Assembling Top-End Apple iPhones in India in 2019

Apple Inc will begin assembling its top-end iPhones in India through the local unit of Foxconn as early as 2019, the first time the Taiwanese contract manufacturer will have made the product in the country, according to a source familiar with the matter.

Importantly, Foxconn will be assembling the most expensive models, such as devices in the flagship iPhone X family, the source said, potentially taking Apple’s business in India to a new level.

The work will take place at Foxconn’s plant in Sriperumbudur town in the southern state of Tamil Nadu, said the source, who is not authorized to speak to the media and so declined to be named.

Foxconn, which already makes phones for Xiaomi Corp in India, will invest 25 billion Indian rupees ($356 million) to expand the plant, including investment in iPhone production, Tamil Nadu’s Industries Minister M C Sampath told Reuters.

The investment may create as many as 25,000 jobs, he added. Another source also said Foxconn planned to assemble iPhones in India, in a move that could help both it and Apple to limit the impact of a trade war between the United States and China.

The Hindu newspaper first reported on Dec. 24 that the Foxconn plant would begin manufacturing various models of the iPhone. Reuters is first to report the size of the investment and the kind of phones to be assembled.

Apple spokeswoman Trudy Muller declined to comment. Foxconn said it did not comment on matters related to current or potential customers, or any of their products.

Lower-end phones

Until now, Cupertino, California-based Apple has only assembled the lower-cost SE and 6S models in India through Wistron Corp’s local unit in the Bengaluru technology hub.

Its sales in India have also been focused on lower-end phones – more than half of its sales volume is driven by models older than the iPhone 8, launched last year, according to technology research firm Counterpoint.

Apple launched the pricey iPhone X last year but has cut production of that phone, according to industry analysts, since it began selling the newer versions, iPhone XS and XR, globally this year.

Still, it could potentially get Foxconn to make the older iPhone X version in India where it sells cheaper models in a bid to get a bigger share of the world’s fastest growing major mobile phone market.

Full details of Apple’s deal with Foxconn are not yet clear and could change.

It is not known if any of the iPhone assembly is being moved from existing Foxconn factories in China and elsewhere. It is also unclear whether the production will be confined to assembly or include any component production in India.

Looking beyond China

For Apple, widening assembly beyond China is critical to mitigate the risks of the Sino-U.S. trade war.

Foxconn, the world’s biggest electronics contract manufacturer, is considering setting up a factory in Vietnam, Vietnamese state media reported this month. If that goes ahead, it will be one of the biggest recent steps by a major company to secure an additional production base outside of China.

Foxconn has previously admitted the China-U.S. trade spat was its biggest challenge and that its senior executives were making plans to counter the impact.

“Widening iPhone manufacturing in India through Foxconn will allow Apple to hedge the risk of any new U.S. trade policies,” said Navkendar Singh, an associate research director at International Data Corporation.

Indian taxes on import of devices and components have also heightened Apple’s headache in a market where it has only a 1 percent share by smartphone shipments.

Making more phones locally will help Apple save costly duties and boost Prime Minister Narendra Modi’s flagship drive to make India a manufacturing hub, Singh said.

Apple shocked investors last month with a lower-than-expected sales forecast for the Christmas quarter that jolted parts suppliers across the world.

Foxconn has previously expressed concern over demand for Apple’s flagship devices.

‘Tech Addicts’ Seek Solace in 12 Steps and Rehab

We like to say we’re addicted to our phones or an app or some new show on a streaming video service.

But for some people, tech gets in the way of daily functioning and self-care. We’re talking flunk-your-classes, can’t-find-a-job, live-in-a-dark-hole kinds of problems, with depression, anxiety and sometimes suicidal thoughts part of the mix.

Suburban Seattle, a major tech center, has become a hub for help for so-called “tech addicts,” with residential rehab, psychologists who specialize in such treatment and 12-step meetings.

“The drugs of old are now repackaged. We have a new foe,” Cosette Rae says of the barrage of tech. A former developer in the tech world, she heads a Seattle area rehab center called reSTART Life, one of the few residential programs in the nation specializing in tech addiction.

Use of that word — addiction — when it comes to devices, online content and the like is still debated in the mental health world. But many practitioners agree that tech use is increasingly intertwined with the problems of those seeking help.

An American Academy of Pediatrics review of worldwide research found that excessive use of video games alone is a serious problem for as many as 9 percent of young people. This summer, the World Health Organization also added “gaming disorder” to its list of afflictions. A similar diagnosis is being considered in the United States.

It can be a taboo subject in an industry that frequently faces criticism for using “persuasive design,” intentionally harnessing psychological concepts to make tech all the more enticing.

​One addict’s story

One 27-year-old man, found through a 12-step program for tech addicts, works in the very industry that peddles the games, videos and other online content that has long been his vice. He does cloud maintenance for a suburban Seattle tech company and constantly finds himself fending off temptation.

“I’m like an alcoholic working at a bar,” he laments. He spoke on the condition that he not be identified, fearing he might harm his career in an industry he’s long loved.

As a toddler, he sat on his dad’s lap in their Seattle area home as they played simple video games on a Mac Classic II computer. By early elementary school, he got his first Super Nintendo system and spent hours playing Yoshi’s Story, a game where the main character searched for “lucky fruit.”

As he grew, so did one of the world’s major tech hubs. Led by Microsoft, it rose from the nondescript suburban landscape and farm fields here, just a short drive from the home he still shares with his mom, who split from her husband when their only child was 11.

As a teen, he took an interest in music and acting but recalls how playing games increasingly became a way to escape life. “I go online instead of dealing with my feelings,” he says.

He’d been seeing a therapist for depression and severe social anxiety. But attending college out of state allowed more freedom and less structure, so he spent even more time online. His grades plummeted, forcing him to change majors, from engineering to business.

After graduating in 2016 and moving home, he’d go to a nearby restaurant or the library to use the Wi-Fi, claiming he was looking for a job but having no luck.

Instead, he was spending hours on Reddit, an online forum where people share news and comments, or viewing YouTube videos. Sometimes, he watched online porn.

​’Detox’

Others who attend a 12-step meeting of the Internet & Tech Addiction Anonymous know the struggle.

“I had to be convinced that this was a ‘thing,”‘ says Walker, a 19-year-old from Washington whose parents insisted he get help after video gaming trashed his first semester of college. He agreed to speak only if identified by first name, as required by the 12-step tenets.

Help is found at facilities like reSTART. Clients “detox” from tech at a secluded ranch and move on to a group home.

They commit to eating well and regular sleep and exercise. They find jobs, and many eventually return to college. They also make “bottom line” promises to give up video games or any other problem content, as well as drugs and alcohol, if those are issues. They use monitored smartphones with limited function — calls, texts and emails and access to maps.

The young tech worker didn’t go to reSTART. But he, too, has apps on his phone that send reports about what he’s viewing to his 12-step sponsor, a fellow tech addict named Charlie, a 30-year-old reSTART graduate.

At home, the young man also persuaded his mom to get rid of Wi-Fi to lessen the temptation.

He still relapses every couple months, often when he’s tired or upset or very bored. He tells himself that his problem isn’t as bad as other tech addicts.

“Then,” the young man says, “I discover very quickly that I am actually an addict, and I do need to do this.”

Having Charlie to lean on helps. “He’s a role model,” he says.

“He has a place of his own. He has a dog. He has friends.”

That’s what he wants for himself.

Futuristic Fun House Transforms Traditional Games into High Tech Wonders

Technology is very quickly changing entertainment as we know it. While some worry that people are spending too much time on video games and not enough time with other people, there is a place in Los Angeles where visitors can interact with both. It’s called the Two Bit Circus – a funhouse that incorporates technology and games with group play for people of all ages. VOA’s Elizabeth Lee has the details.

Social Media’s Year of Falling From Grace

In 2018, technology firms such as Facebook and Google faced more scrutiny and negative press over their handling of data breaches and online speech. The issue may mean new rules and more regulations in the future.

The question of who can access personal user data through technology caused many people to rethink how much they trust these companies with their private information. At a recent hearing, House Republican Majority Leader Kevin McCarthy grilled Google over accusations it uses algorithms to suppress conservative voices.

“Are America’s technology companies serving as instruments of freedom? Or instruments of control? Are they fulfilling the promise of the digital age? Are they advancing the cause of self-government? Or are they serving as instruments of manipulation used by powerful interests and foreign governments to rob the people of their power, agency, and dignity?,” he said.

At the hearing, Google CEO Sundar Pichai said he runs the U.S. technology giant without political preference.

In October, Google acknowledged that several months earlier, it had discovered a data breach involving its Google Plus service, which the company said would be shut down.

Pantas Sutardja, chief executive of data storage company LatticeWork Inc., says such scandals are forcing the companies to take a closer look at how they manage and protect user content.

“2018 has been a challenging year for tech companies and consumers alike. Company CEOs being called to Congress for hearings and promising profusely to fix the problems of data breach but still cannot do it,” said Sutardja.

Also this year, Facebook CEO Mark Zuckerberg faced tough questions from U.S. lawmakers over a breach that allowed a political consulting firm, Cambridge Analytica, to exploit the data of millions of Facebook users. Zuckerberg apologized to lawmakers, but some legislators say the giant social network cannot be trusted to regulate itself.

Separately, the attorney-general for Washington, Karl Racine, said the U.S. capital had sued Facebook over reports involving Cambridge Analytica’s use of data from the social media giant.

The year saw new revelations that foreign operatives were using social media to secretly spread divisive and often bogus messages in the United States and worldwide. Walt Mossberg, a former tech journalist, says consumers are frustrated.

“It doesn’t matter to whose benefit they were operating. What bothers people here is that a foreign country, using our social networks, digital products and services that we have come to feel comfortable in, a foreign government has come in and used that against us,” he said.

The Facebook data breach has prompted companies like Latticework to create new ways for users to protect their information and themselves, Sutardja says.

“Despite apologizing profusely about leaking customer data, they can’t do anything about it because their real master, their boss is Wall Street,” he said.

User data was just one area in which tech firms came under criticism.Under pressure, social media companies tightened restrictions on the kinds of speech they tolerate on their sites.

And workers pressed managers about their companies’ government contracts and treatment of female colleagues.

Mossberg says he wants federal law to limit U.S. internet firms’ collection and use of personal data.

“These are giant companies now. There really are four or five of them that control everything. And governments and citizens of countries around the world need the right to regulate them without closing down free speech. And that’s tricky,” he said.

Mossberg says he has given up Facebook.

US SpaceX First National Security Mission

SpaceX continues making news in 2018. The company first broke its own record from 2017 when it passed 18 launches in year. On Sunday, from Cape Canaveral, Florida, SpaceX launched another record-setting rocket… this one for U.S. national security. Arash Arabasadi reports.

California Researchers Working on Tomorrow’s Battery

Batteries have been around for hundreds of years, but don’t go thinking this technology is old hat (old fashioned). Batteries are the future. A team of California Scientists with support from the National Science Foundation are on the cutting edge of building a battery that lasts longer and holds more energy. VOA’s Kevin Enochs reports.

A Small Device with a Big Impact for Blind and Visually Impaired

Some 1.3 billion people live with some form of vision impairment, according to the World Health Organization. A team of innovators at an Israeli technology company has developed a small device to help them. As Laura Sepulveda reports from Jerusalem, the device connects to regular glasses and helps people with visual limitations identify people and products, and read in more than 14 languages.

Spacex Halts Launch of US Military Satellite due to Winds

Elon Musk’s SpaceX scrapped Saturday’s launch of a long-delayed navigation satellite for the U.S. military due to strong upper-level winds.

The next launch attempt will be on Sunday at 8:51 a.m. EST/13:51 UTC, according to Space X officials.

The launch would have been the rocket firm’s first national security space mission for the United States.