Washington Becomes First State to Approve Net-neutrality Rules

Washington became the first state Monday to set up its own net-neutrality requirements after U.S. regulators repealed Obama-era rules that banned internet providers from blocking content or impairing traffic.

“We know that when D.C. fails to act, Washington state has to do so,” Gov. Jay Inslee said before signing the measure that lawmakers passed with bipartisan support. “We know how important this is.”

The Federal Communications Commission voted in December to gut U.S. rules that meant to prevent broadband companies such as Comcast, AT&T and Verizon from exercising more control over what people watch and see on the internet.

Because the FCC prohibited state laws from contradicting its decision, opponents of the Washington law have said it would lead to lawsuits.

Inslee said he was confident of its legality, saying “the states have a full right to protect their citizens.”

Oregon law has not been signed 

The new law also requires internet providers to disclose information about their management practices, performance and commercial terms. Violations would be enforceable under the state’s Consumer Protection Act. 

While several states introduced similar measures this year seeking to protect net neutrality, only Oregon and Washington passed bills. But Oregon’s measure would’t put any new requirements on internet providers. 

It would stop state agencies from buying internet service from any company that blocks or prioritizes specific content or apps, starting in 2019. It’s unclear when Oregon’s measure would be signed into law.

Washington state was among more than 20 states and the District of Columbia that sued in January to try and block the FCC’s action. There are also efforts by Democrats to undo the move in Congress. 

Governors in five states — Hawaii, New Jersey, New York, Montana and Vermont — have signed executive orders related to net-neutrality issues, according to the National Conference of State Legislatures.

Expect new rules by mid-June 

Big telecom companies have said net neutrality rules could undermine investment in broadband and introduce uncertainty about what are acceptable business practices. Net-neutrality advocates say the FCC decision would harm innovation and make it harder for the government to crack down on internet providers who act against consumer interests.

The FCC’s new rules are not expected to go into effect until later this spring. Washington’s law will take effect mid-June.

Messages left with the Broadband Communications Association of Washington, which opposed the bill, were not immediately returned.

 

 

            

To Engage Customers, Smart Mirrors Take Cues from Social Media

Call it the Snapchat effect.

Some high-tech mirrors out there are borrowing from the social media giant, which offers face “lenses” to decorate selfies shared among its users.

Instead of putting dog ears or sparkly rainbow tongues on photos, popular on Snapchat, these mirrors allow consumers to apply virtual lipstick shades, eyeglasses and earrings.

And they’re gaining popularity among retailers who want to lure shoppers back into stores.

“Virtual try-on offers people the ability to try on numerous products, many more than they would be able to try on otherwise,” said Peter Johnson of FaceCake Marketing Technologies.

Johnson was recently demonstrating Dangle — it uses augmented reality to let customers try on multiple earring styles without ever touching a pair of earrings.

In Dangle’s case, the “mirror” is actually a computer monitor and handheld tablet. Using the device’s cameras and facial recognition technology, Dangle positions virtual earrings on customers.

Each pair gently swings and sways, giving the experience a realistic feel. Retailers can showcase their entire stock of earrings, allowing customers to try on multiple styles and colors.

It’s a unique way to shop and gives retailers added benefits, too. No one can steal a pair of virtual earrings.

“In-store jewelry, even costume jewelry, is now quite expensive,” said Johnson, “This is a way to keep inventory secure, while people are making decisions about what they want to wear.”

Cross-selling is another advantage. A store associate who sells evening wear for example, can use Dangle to show how different earring styles will look with a particular dress or outfit.

Beauty makeover 2.0

For many shoppers, finding that just-right shade of foundation or lipstick can take several hit-or-miss attempts at the makeup counter. Smart mirrors can help. Customers at Neiman Marcus stores can use touchscreen mirrors by MemoMi to virtually apply and change multiple shades of makeup in one session.

The “Memory Makeover” mirrors also record and share videos of in-store makeovers, allowing customers to review the entire process, complete with voice notes.

“Customers, when they get a makeover, they don’t remember what order, how it was applied,” said Alec Gefrides, general manager of transactional retail at Intel, the computer chip giant. “Being able to teach an individual, ‘Okay, this is the makeup that we used with you today’ but also how to apply it, you can take that with you and try it, repeat the process at home.”

Bridging Online and Brick-And-Mortar Experiences

In the ongoing quest to drive in-store sales, retailers are continually building elements of online and mobile experiences into brick-and-mortar locations.

For the consumer, the experience is an extension of what they’re already come to expect from online shopping – an interactive and social experience with convenient, seamless checkout. Smart mirrors using Dangle do double duty, offering countless styles to try on while also functioning as a checkout system for speedier transactions.

MemoMi mirrors allow retailers to collect data – creating a profile of customers and gaining greater insight into their likes, dislikes and purchasing history. Just as an online retailer gleans information from customer data, these in-store fixtures can help sales associates make more informed product recommendations and tailor promotions to customers which will translate to sales.

As technologies improve, Gefrides sees brick-and-mortar retailers making a comeback.

“We always hear about the big store closings,” said Gefrides. But Intel is seeing more retailers turn to technology to improve customers’ in-store experience.

 

Uber Sued After Data Stolen by Hackers Covered up

Pennsylvania’s attorney general is suing the ride-hailing company Uber, saying it broke state law when it failed to notify thousands of drivers for a year that hackers stole their personal information.

The lawsuit filed Monday in Philadelphia said hackers stole the names and drivers’ license numbers of at least 13,500 Pennsylvania Uber drivers. It accuses Uber of violating a state law to notify people of a data breach affecting them within a “reasonable time frame.”

Uber acknowledged in November that for more than a year it covered up a hacking attack that stole personal information about more than 57 million customers and drivers. Pennsylvania’s lawsuit seeks civil penalties in the millions of dollars.

An Uber spokesman declined immediate comment. Washington state and Chicago have also sued Uber.

 

Applications for Facial Recognition Increase as Technology Matures

From a shopping center and an airport to a concert venue or even your own phone, these are all places facial recognition technology can now be used due to technological advancements in the last few years. The types of applications are growing in a world where the idea of privacy is constantly evolving. VOA’s Elizabeth Lee explains.

Students Build Program That Sniffs Out Twitter ‘Bots’

For months, university students Ash Bhat and Rohan Phadte had been tracking about 1,500 political propaganda accounts on Twitter that appeared to have been generated by computers when they noticed something odd.

In the hours after the February school shooting in Parkland, Florida, the bots, short for robots, shifted into high gear, jumping into the debate about gun control.

The hashtag #guncontrol gained traction among the bot network. In fact, all of the top hashtags among the bots were about the Parkland shooting, Bhat and Phadte noticed.

Explainer: What Is a Twitter Bot?

Twitter under fire

Since the 2016 U.S. presidential election, technology companies have come under fire for how their services were used by foreign-backed operations to sow discord among Americans before and after the election.

Twitter, in particular, has been called out repeatedly for the sheer number of computerized accounts that tweet about controversial topics. The company itself has said 50,000 accounts on its service were linked to Russian propaganda efforts, and the company recently announced plans to curtail automated, computer-generated accounts.

On Monday, executives from Twitter are expected to be on Capitol Hill to brief the Senate Commerce committee about how the service was manipulated in the wake of the Parkland shooting.

For Bhat and Phadte, students at the University of California, Berkeley, the growing public scrutiny on bots couldn’t come fast enough.

Figuring out Twitter fakes

Childhood friends from San Jose, Calif., the two work out of their shared apartment in Berkeley on ways to figure out what is real and fake on the internet and how to arm people with tools to tell the difference.

“Everyone’s realizing how big of a problem this is becoming,” Bhat, co-founder of RoBhat Labs, said. “And I think we’re also at a weird inflection point. It’s like the calm before the storm. We’re building up our defenses before the real effects of misinformation hit.”

One of their projects is Botcheck.me, a way for Twitter users to check whether a person on Twitter is real or fake. To use botcheck.me, users can download a Google Chrome extension, which puts the blue button next to every Twitter account. Or users can run a Twitter account through the website botcheck.me.

Some of the characteristics of a fake Twitter persona? Hundreds of tweets over a 24-hour period is one. Another, mostly retweeting others. A third clue, thousands of followers even though the account may be relatively new.

Polarizing the debate

The result is a digital robot army ready to jump into a national debate, they say.

“The conversation around gun control was a lot more polarizing in terms of for and against gun control, as opposed to seeing in the Parkland shooting other issues, such as mental illness,” Bhat said.

The two do not speculate who may be behind the bots or what their motives may be. Their concern is to try to bring some authenticity back into online discussions.

“Instead of being aggravated and spending an hour tweeting and retweeting, or getting madder, you can find out it’s a bot and stop engaging,” Bhat said.

In recent months, the students say they have seen a lot of Twitter accounts they have been tracking suspended.

But as fast as Twitter can get rid of accounts, the students say new ones are popping back up. And suspicious accounts are starting to look more like humans. They may tweet about the weather or cars for awhile before switching over into political content.

“You can sort of see these bots evolve,” Bhat said. “And the scary thing for us is that if we aren’t keeping up on their technological progress, it’s going to be impossible to tell the difference.”

Vero a Hot Instagram Alternative, but Will It Last?

Instagram users fed up with the service becoming more and more like Facebook are flocking to a hot new app called Vero.

Vero lets you share photos and video just like Instagram, plus it lets you talk about music, movies or books you like or hate. Though Vero has been around since 2015, its popularity surged in recent days, thanks in part to sudden, word-of-mouth interest from the cosplay community — comic book fans who like to dress up as characters. That interest then spread to other online groups.

There’s also a growing frustration with Instagram, with a flood of ads, dearth of privacy options and a recent end to the chronological ordering of posts. Instagram users have been posting screenshots of Vero, asking their friends to join.

But don’t ring Instagram’s death knells just yet. Hot new apps pop up and fizzle by the dozen, so the odds are stacked against Vero. Remember Ello? Peach? Thought so.

“Young people are super fickle and nothing has caught on in the way that Snapchat or Instagram has,” said Debra Aho Williamson, an eMarketer analyst who specializes in social media.

From 2015 until this past week, Vero was little known, with fewer than 200,000 users, according to CEO Ayman Hariri. Then cosplay members started posting photos of elaborate costumes and makeup. Photographers, tattoo artists and others followed. As of Thursday, Vero was approaching 3 million users, Hariri said.

A fee, eventually

Vero has gotten so popular in recent days that some users have reported widespread outages and error messages. Vero says it’s working to keep up in response “a large wave of new users.”

Vero works on Apple or Android mobile devices and is free, at least for now. The company eventually wants to charge a subscription fee.

There are no ads, and the service promises “no data mining. Ever.” That means it won’t try to sell you stuff based on your interests and habits, as revealed through your posts. Of course, Facebook started out without ads and “data mining,” and it’s now one of the top internet advertising companies. Facebook bought Instagram in 2012 and started showing ads there the following year.

Instagram’s privacy settings are all or nothing: You either make everything available to everyone on Instagram, or make everything visible only to approved friends. Vero lets you set the privacy level of individual posts. If you don’t want something available to all users, you can choose just close friends, friends or acquaintances.

Another big difference: Vero shows friends’ posts in chronological order rather than tailored to your perceived tastes, as determined by software. Instagram got rid of chronological presentations in 2016, a change that hasn’t gone well with many users.

Founder was already wealthy

Facebook CEO Mark Zuckerberg became a billionaire after starting the service. Vero’s founder was already one.

Hariri is the son of former Lebanese Prime Minister Rafic Hariri and helped run the family’s now-defunct construction company in Saudi Arabia. He got a computer science degree from Georgetown and returned to Saudi Arabia after his father was assassinated in 2005. His half brother, Saad, is Lebanon’s current prime minister.

Hariri’s ties with the family business, Saudi Oger, have come into question. The company has been accused in recent years of failing to pay workers and stranding them with little food and access to medical care. Vero says Hariri hasn’t had any operational or financial involvement with the business since late 2013.

Hariri said he started the service not to replace Instagram but to give people “a more authentic social network.” Because Vero doesn’t sell ads, he said, it isn’t simply trying to get people to stay on longer. More important, he said, is “how you feel when you use [it] and how you feel it’s useful.”

Newcomers like Ello and Peach can quickly become popular as people fed up with bigger services itch for something new. But reality can set in when people realize that their friends are not on the new services or that these services aren’t all they promised to be.

Williamson, the eMarketer analyst, said it’s difficult for a new service to become something people use for more than a few weeks.

A rare exception is Snapchat, which was founded in 2010, the same year as Instagram. Unlike Instagram, it has remained an independent company and is still a popular service among younger people. But even Snapchat is having trouble growing more broadly.

EMarketer recently published a report that predicted 2 million people under 25 leaving Facebook for other apps this year. But that means going to Snapchat and the Facebook-owned Instagram, not necessarily emerging services like Vero.

Another Flying Car Soon to Make Its Debut

Forget self-driving cars! Imagine a future filled with flying cars. The latest design comes from the Netherlands, where a company plans to officially unveil the newest combination of a gyrocopter and a sports car. VOA’s George Putic has more.

Facebook Ends Six-Country Test of Two Separate News Feeds

Facebook Inc on Thursday put an end to a test of splitting its signature News Feed into two, an idea that roiled how people consumed news in six countries where the test occurred and added to concern about Facebook’s power.

The test created two streaming series of posts. One was focused on photos and other updates from friends and family, and a second was called an “explore feed.” It was dedicated to material from Facebook pages that the user had liked, such as media outlets or sports teams.

The social media network decided to end the test and maintain one feed because people told the company in surveys they did not like the change, Adam Mosseri, head of the News Feed at Facebook, said in a statement.

“In surveys, people told us they were less satisfied with the posts they were seeing, and having two separate feeds didn’t actually help them connect more with friends and family,” Mosseri said.

The test began in October and took place in Bolivia, Cambodia, Guatemala, Serbia, Slovakia and Sri Lanka, and it quickly affected website traffic for smaller media outlets.

Mosseri said the company had also “received feedback that we made it harder for people in the test countries to access important information, and that we didn’t communicate the test clearly.”

He said Facebook would, in response, revise how it tests product changes although he did not say how.

Chief Executive Mark Zuckerberg has unveiled other changes to the Facebook News Feed in the past two months to fight sensationalism and prioritize posts from friends and family.

The world’s largest social network and its competitors are under pressure from users and government authorities to make their services less addictive and to stem the spread of false news stories and hoaxes.

Reporting by David Ingram.

Equifax Finds Additional 2.4 Million Impacted by 2017 Breach

Equifax said Thursday that an additional 2.4 million Americans were impacted by last year’s data breach, however these newly disclosed consumers had significantly less personal information stolen.

The company says the additional consumers only had their names and a partial driver’s license number stolen by the attackers, unlike the original 145.5 million Americans who had their Social Security numbers impacted. Attackers were unable to get the state where the license was issued, the date of issuance or its expiration date.

In total, roughly 147.9 million Americans have been impacted by Equifax’s data breach. It remains the largest data breach of personal information in history.

The company says they were able to find the additional 2.4 million Americans by cross referencing names with partial driver’s license numbers using both internal and external data sources. These Americans were not found in the original breach because Equifax had focused its investigation on those with Social Security numbers impacted. Individuals with stolen Social Security numbers are generally more at risk for identity theft because of how prolific Social Security numbers are used in identity verification.

Equifax Inc. says it will reach out to all newly impacted consumers and will provide the same credit monitoring and identity theft protection services they have been offering to the original victims.

Facebook Launches Job Search Feature for Low-Skilled Workers

Facebook wants to make it easier for people to find low-skilled jobs online.

After testing the new software in U.S. and Canada since last year, Facebook added job postings Wednesday in another 40 countries across Europe and elsewhere.

The software works with both Apple and PC operating systems.

Users can find openings using the Jobs dashboard on Facebook’s web sidebar or its mobile app’s More section. The search can be filtered according to area and type of industry, as well as between full-time and part-time jobs.

Users can automatically fill out applications with information from their Facebook profile, submit the applications and schedule interviews.

Businesses can post job openings using the Jobs tab on their page, and include advertisements.

Separately, Facebook announced the introduction of a face recognition software that helps users quickly find photos they’re in, but haven’t been tagged in. The new software will help users protect themselves against unauthorized use of their photos, as well as allow visually impaired users learn who is in their photos and videos.